Grievance Officer (India)
Last updated: August 9, 2026
1. Why this page exists
Under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, every intermediary serving users in India must publish the name and contact details of a Grievance Officer, and must acknowledge a complaint within 24 hours and resolve it within 15 days of receipt.
2. Grievance Officer
| Name | TODO — designated officer to be named by Legal/Compliance before this page is promoted to production. |
| TODO — to be published alongside the officer’s name. | |
| Phone | TODO — to be published alongside the officer’s name. |
| Address | TODO — registered office address to be added by Legal/Compliance. |
This section is a placeholder pending a real appointment — we do not publish a name or contact we have not confirmed. Until it is filled in, use the general support contact below for any grievance and it will be routed appropriately.
3. In the meantime — general support
For any booking, payment, or account issue, including a grievance you would otherwise raise with the Grievance Officer:
- Email: support@valyzen.com
4. What to expect
- Acknowledgement of your complaint within 24 hours of receipt.
- Resolution, or a substantive update, within 15 days of receipt.
- A written response explaining the outcome and any further steps available to you.